Terms and Conditions Agreement

This website is owned and operated by ITO. The following terms and conditions shall apply to each user. If this agreement does not answer your questions, we invite you to email us or use our contact form.

By accessing this Website, placing an order for goods or services with ITO, and/or Sending us your equipment or gear, You agree to this Agreement which is a legally binding agreement. If You do not agree, You may not view, print, distribute, order from, archive, Send, or otherwise utilize this Website. ITO reserves the right to change these terms of use from time to time at its sole discretion without notice. You should always review this Agreement prior to each visit to ensure that You have the full understanding of the current terms, conditions, and Privacy Policy. In the case of any violation of this Agreement, ITO reserves the right to seek all remedies available by law and in equity of such violations.

MANUFACTURER RELATIONSHIPS.  IT Outlet has formal and informal partnerships with many manufacturers - too many to list here - and we invite you to contact us for a quote. However, in some cases we have opted not to partner with certain manufacturers due to their restrictive terms and conditions - and in these cases, we have chosen our professional independence to preserve our ability to give our clients more options. We are neither partnered or formally affiliated with Cisco, HP, Juniper or IBM. If you are looking for new OEM products from a manufacturer that we are not partnered with, we can point you in the right direction or offer competitive alternatives. We can offer cash, store credit or trade for any brand of gear.

CONTENTS AND DISCLAIMER OF WARRANTIES.  The information contained in this website is not guaranteed to be accurate, current or complete. ITO has attempted to provide accurate information on this website, but assumes no responsibility for the accuracy of the information. Information on this website may contain inaccuracies or typographical errors, and may be changed without notice.

This website is provided on an “as is,” “as available” basis, without warranties of any kind, either expressed or implied to the fullest extent possible pursuant to applicable law.

ITO AND ITS AFFILIATES, SERVICE PROVIDERS AND LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE HEREBY DISCLAIM: (A) ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT; (B) WARRANTIES RELATING TO DELAYS, INTERRUPTIONS, ERRORS, OR OMISSIONS IN THE OPERATION OF THIS WEBSITE OR ANY PART OF IT; (C) WARRANTIES RELATING TO THE TRANSMISSION OR DELIVERY OF THIS WEBSITE OR ITS AVAILABILITY AT ANY PARTICULAR TIME OR LOCATION; (D) WARRANTIES RELATING TO THE USE VALIDITY, ACCURACY, CURRENCY OR RELIABILITY OF, OR THE RESULTS OF THE USE OF THIS WEBSITE OR ANY INFORMATION PUBLISHED ON THIS WEBSITE, AND (E) WARRANTIES RELATING TO WEBSITES WHICH THIS WEBSITE IS LINKED.

PRODUCT WARRANTIES.  All merchandise is sold "as is" by ITO. Please check manufacturer packaging and materials for compatibility. Manufacturers may provide a warranty directly to customer, but ITO assumes no responsibility thereunder. In certain cases, we offer a ninety (90) day limited warranty, provided that our customers comply with the RMA Process.

ITO makes no warranty as to the performance of any merchandise sold or serviced, and makes no warranty of fitness for a particular purpose nor any implied warranty of merchantability. We are not responsible for system downtime, lost or corrupted data or software, etc.

PRICING.  We do our best to provide the most accurate, up-to-date information, but errors do occur and we reserve the right to make changes without notice. Prices change frequently, and we cannot guarantee any price on our website until we accept an order (see our order acceptance policy below). ITO may change the products and/or information contained on this website at any time, without prior notice. ITO may not be able to honor prices on the website or any written quote.

An ITO account executive will inform You when a product is not in stock, and can tell You when ITO expects the product will be available. Anticipated delivery dates are based upon vendor supplied information and are subject to change.

RIGHT OF OFFSET.  At any time that an amount is due ITO, ITO shall have the right, without prior notice, to set off and apply any amounts otherwise owed by ITO to User, to any amounts owed to ITO by User, in all cases.

TITLE; RISK OF LOSS.  Title to products purchased from ITO passes to the customer from ITO at the time of shipping to the customer. Customer takes on full liability for safety and validity of delivery address given to us. ITO will not incur any forwarding costs on shipments. ITO shall not be responsible for damages or delays resulting from acts of god, war, riot, seizure, terrorist activities, embargo, or other acts or events nothing within the reasonable control of ITO.

ORDER ACCEPTANCE POLICY.  Your receipt of an order confirmation (whether electronic or any other form) does not signify ITO acceptance of an order, nor does it constitute confirmation of an offer to sell by ITO. ITO reserves the right at any time after receipt of your order to accept or decline your order for any reason. ITO further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by ITO upon shipment of products or performance of services that you have ordered.

NO RESPONSIBILITY TO SELL MISPRICED PRODUCTS OR SERVICES.  ITO shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. ITO shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, ITO shall immediately issue a credit to your credit card account in the amount of the charge.

SERVICE AND SUPPORT FOR GOODS SOLD.  With the exception of the RMA Process, all requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions.

PRIVACY POLICY.  You agree to our Privacy Policy, and agree to review it each time you visit our website or place any order with ITO.

LIMITATION OF LIABILITY.  CUSTOMER EXPRESSLY UNDERSTANDS AND AGREES THAT ITO SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, BUSINESS, GOODWILL, USE, DATA, SOFTWARE OR OTHER INTANGIBLE LOSSES (EVEN IF ITO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). THIS LIMITATION SHALL INCLUDE, BY WAY OF EXAMPLE AND NOT LIMITATION, DAMAGES RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE WEBSITE; (ii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iii) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE; (iv) DELAYS IN ORDER PROCESSING, SHIPPING OR FULFILLMENT, (v) LOSS OF DATA OR SOFTWARE, OR (vi) ANY OTHER MATTER RELATING TO THE WEBSITE, ORDER, PURCHASE, OR ANY ITEM YOU SEND TO US. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR ANY PRODUCT OR GEAR THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

CONSENT TO E-MAIL COMMUNICATION.  By placing an order with ITO, and each time you make an order, send equipment, or submit information through our website, you grant permission for ITO to contact you at your e-mail address. To stop receiving our marketing emails, follow the opt-out procedures set forth in such marketing emails.

INDEMNITY.  Each user agrees to defend, indemnify and hold ITO, and its subsidiaries, affiliates, officers, employees, agents, co-branders or other partners, harmless from any action, claim, proceeding, demand, cost or expense, including reasonable attorneys' fees, due to or arising out of use of this website by the user, violation or breach of this agreement, or any violation of any rights of another by the user.

REPRODUCTION OF CONTENT.  The content in the website is protected by united states and international copyrights. User agrees not to reproduce, distribute, duplicate, retransmit, copy, sell, resell or exploit for any commercial purposes, any portion of the website without the prior permission of ITO. Notwithstanding the foregoing, ITO grants each viewer the personal right to download website materials for personal non-commercial use.

NO GRANT OF LICENSE.  Nothing on the website or on any ITO website, or your use of the website, shall be construed as conferring any license or other rights under the intellectual property or other proprietary rights of ITO, its affiliates or any third party, whether by estoppel, implication or otherwise.

NOT FOR RESALE OR EXPORT. E ach customer agrees to comply with all applicable laws and regulations of the various states and of the United States. Each customer represents and agrees that the customer is buying only for the customer's own internal use only, and not for resale or export.

BACKUP; REMOVAL.  You agree and understand that it is your responsibility to maintain copies of all data and software on your gear, and to make redundant backup copies prior to sending your gear to us. We do not backup your data, and are not responsible for any losses, whether the loss occurs while your gear is in our possession or while in transit to or from you. You must remove and securely delete any confidential, personal, sensitive, or private data and software before sending your equipment or gear to us. We have no duty nor obligation to you to remove data from your equipment or gear.

PREAUTHORIZATION; RISK OF LOSS.  You agree that, prior to sending your equipment or gear to us, you will contact us for preauthorization and fully describe the equipment or gear you will be sending. We have no obligation to accept any package that you send us unless we have authorized you to send it to us. After we have authorized you to send us your equipment or gear, you are responsible to insure the package for the replacement value, together with any other contents therein. You retain risk of loss even while your gear is in our possession. Do not send us unique or "one of a kind" gear.

RETURN OF ORDERS.  All returns of any product received by customer from ITO must, in addition to complying with this agreement, comply with our RMA Process. The RMA policy is incorporated into this agreement by this reference, and is available by clicking here: RMA Process. All returns are subject to our return policy.

90 DAY LIMITED WARRANTY.  The 90 day limited warranty is available here, and is incorporated herein as if fully set forth by this reference.

TAX AND SHIPPING CHARGES.  Sales tax will be added to the invoice for orders shipped to SD, MA, TN, CA, TX, CT and PR. If you are exempt from sales tax, please fax or email the appropriate exemption certificate. Unless otherwise specified, all prices quoted, whether by email or on this web site, do not include shipping charges.

TRADEMARK INFORMATION.  IT Outlet, I.T. Outlet, it outlet, and www.itoutlet.com, together with the design logo, are trademarks of ITO (the "ITO marks"). User agrees not to display or use the ITO marks in any manner without first obtaining written permission of an authorized representative of ITO.

COPYRIGHTS AND COPYRIGHT AGENTS.  ITO respects the intellectual property of others, and we ask all viewers and contributing writers to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide ITO with the following information:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that You claim has been infringed;
  • A description of where the material that You claim is infringing is located on the Website;
  • Your address, telephone number, and e-mail address;
  • A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by You, made under penalty of perjury, that the above information in Your Notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.

Questions regarding possible copyright infringement should be directed to the IT Outlet Legal Department, which can be reached as follows:

Legal Department
IT Outlet, Inc.
701 E 52nd St N
Sioux Falls, SD 57104

JURISDICTION.  User understands and agrees that use of this website is not intended to and does not create jurisdiction in any state or country other than South Dakota of the United States of America. User understands and agrees not to use this website if user deems electronic communication as consent to jurisdiction in any other state or country. User further understands and agrees that the information on this website is not directed towards any specific jurisdiction other than South Dakota of the United States of America. User understands that the information on this website was published and maintained from South Dakota. User acknowledges and agrees that all information contained on this website is deemed "published" when first posted to our web server.

DISPUTES.  Any claims against ITO relating in any way to your order, inquiry, purchases, use of the website, or attempted or actual interaction with ITO shall be submitted to confidential arbitration in Sioux Falls, South Dakota. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this agreement shall be joined to an arbitration involving any other party subject to this agreement, whether through class arbitration proceedings or otherwise. Subject to the last sentence of this paragraph, in any such arbitration, the parties shall be responsible for their own costs, expenses, and attorney's fees. In the event that this arbitration provision is unenforceable, any litigation regarding this agreement or any transaction between the customer and ITO shall be brought in the state or federal courts located in Minnehaha county, South Dakota, and the customer hereby agrees and submits to such jurisdiction and venue as exclusive and proper. In the event ITO is successful in the arbitration, it shall be awarded its reasonable costs, expenses and attorney fees.

TITLES.  The section titles in the agreement are for convenience only and have no legal or contractual effect.

GOVERNING LAW.  This agreement and the relationship between user and ITO shall be governed by the laws of the state of South Dakota, without regard to its conflict of law provisions.

ENTIRE AGREEMENT.  This agreement (together with the Privacy Policy) constitute the entire agreement between user and ITO, except as may be detailed by ITO on an invoice or purchase order confirmation, and governs the entire usage and viewing of the website. This agreement supersedes any prior agreements between user and ITO. No subsequent alteration, amendment, change or addition to this agreement shall be binding upon either party unless published upon the ITO website at itoutlet.com or agreed to in writing between the respective parties.

DEFINITIONS:

  • "AGREEMENT" shall mean these terms and conditions, and the Privacy Policy.
  • "CUSTOMER" includes any individual or entity that purchases any product or service from ito, or any individual or entity that sends any equipment or gear to us.
  • "ITO" shall mean IT Outlet, Inc.
  • "SEND" OR "SENDING" means the sending or transmission of any equipment or gear to us for any reason, whether for purchase, repurchase, repair, pursuant to a RMA, for return, or exchange.
  • "USER" includes viewers and customers.
  • "VIEWER" includes any individual or entity that views, prints, distributes or otherwise uses the contents of this website whether in electronic or printed form.
  • "WEBSITE" shall include any information contained upon itoutlet.com or any website that mirrors the content of itoutlet.com.
  • "YOU" OR "YOUR" includes viewers and customers.

Rev. September 21, 2017

Privacy Policy

OVERVIEW

Your privacy is important to ITO. ITO does not sell or rent your personal information to third parties for marketing purposes without your explicit consent. By accessing this website, you agree to be bound by the terms and conditions of this agreement. If you do not agree, you may not view, print, distribute, archive or otherwise utilize this website. Except as otherwise discussed, this agreement only addresses the use and disclosure of information we collect from you online.

ITO reserves the right to change this agreement at its sole discretion without notice. you should always review this agreement prior to each visit to ensure that you are always aware of what information we collect, how the information is used, and under what circumstances we will disclose it. By accepting this agreement, you expressly consent to ITO’s use and disclosure of your personal information in accordance with this agreement. This agreement is effective as of July 1, 2008 for all users.

PRIVACY COMMITMENT

ITO is proud of our commitment to protect your privacy. ITO will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time, ITO may reveal general statistical information about our website and viewers, such as number of viewers, number and type of goods and services purchased, etc.

ITO cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this agreement. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

When you order from ITO, we collect “personally identifiable information” from you. If you order one of our products or services, we will collect and maintain your name, email address, billing address, shipping address, telephone number, credit card or other payment information, order number, referring URL, IP address, page you bought from, and a passwords. We collect this, and other information, as disclosed in this agreement, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use. We may require additional verifications or information before accepting any order.

INFORMATION COLLECTED

When you use this website, we collect and store personal information from you. Our primary goal in doing so is to provide a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our website to make your experience safer and easier. Importantly, we only collect personal information about you that we consider necessary for achieving this purpose.

Personal information is requested when you register and set up an account, order a product or service, and send us feedback. This information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, ITO can fill your orders and better provide you with personalized services.

ITO may automatically track certain information about you based upon your behavior on this website. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users (“Non-Personally Identifiable Information”). This information is compiled and analyzed on an aggregated basis. This information may include the URL that you came from (whether this URL is on our Website or not), which URL You go to next (whether this URL is on our Website or not), Your computer browser information, and Your IP address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a transmission control protocol/Internet protocol ("TCP/IP") network, such as the world wide web. Networks like the web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

We use data collection devices such as "cookies" on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies can also help us provide information that is targeted to your interests.

If you contact ITO by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our website, we may collect such information in a file specific to you. If you contact us by telephone or e-mail, we may ask for your name, e-mail address and order information in order to send you a reply.

USE OF YOUR INFORMATION

The information collected by ITO is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our website and its performance, to serve ads, and to notify you of products or special offers that may be of interest to you. We will disclose your personally identifiable information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, and deliver promotional e-mails to you from ITO. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.

We may provide non-personally identifiable information about our customers' sales, traffic patterns, and related site information to third parties, but these statistics do not include any personally identifiable information. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of ITO, our users, or others. If purchasers do not pay us for products ordered, we may submit their account information to a third party collection agency.

Occasionally ITO may be asked by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. We will disclose personally identifiable information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. ITO fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.
ITO reserves the right to disclose your personally identifiable information in the event that the company is sold, in whole or in part, either as an entire corporate entity or through an asset sale that includes a customer information database.

UPDATING PERSONAL INFORMATION

ITO believes you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes.

MARKETING EMAILS

You may "opt-out," or unsubscribe from our marketing emails by following the unsubscribe instructions in any e-mail you receive from us, or by sending an e-mail to optout@itoutlet.com. After doing so, you will not receive future marketing emails unless you open a new account or otherwise subsequently sign up to receive marketing emails.

CHILDREN’S PRIVACY

You must be at least 18 years old to use this website. Our policy is that we do not knowingly collect, use or disclose personally identifiable information about visitors under 18 years of age. If you are the parent or guardian of a child under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us so that we may delete the child's information.

THIRD PARTY WEBSITES

Please be aware that this website may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those web sites linked to this website are not covered by this agreement. These other sites may send their own cookies to users, collect data, or solicit personal information. Additionally, other companies that place advertising on our website may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.

CONTACTING ITO

If You have any questions about this Agreement, the practices of this website, or your dealings with this website, please contact ITO by sending a letter to:

Legal Department
IT Outlet, Inc.
701 E 52nd St N
Sioux Falls, SD 57104

CONSENT AND PRIVACY POLICY CHANGES

By accessing this website, you consent to the collection and use of the information you disclose on the website. If ITO makes changes to any terms or conditions of this agreement, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this agreement at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.

TERMS AND CONDITIONS

This Privacy Policy is a part of the ITO Terms and Conditions.

DEFINITIONS

  • "AGREEMENT" shall mean these terms and conditions, and the Privacy Policy.
  • "CUSTOMER" includes any individual or entity that purchases any product or service from ito, or any individual or entity that sends any equipment or gear to us.
  • "ITO" shall mean IT Outlet, Inc.
  • "SEND" OR "SENDING" means the sending or transmission of any equipment or gear to us for any reason, whether for purchase, repurchase, repair, pursuant to a RMA, for return, or exchange.
  • "USER" includes viewers and customers.
  • "VIEWER" includes any individual or entity that views, prints, distributes or otherwise uses the contents of this website whether in electronic or printed form.
  • "WEBSITE" shall include any information contained upon IT Outlet or any website that mirrors the content of IT Outlet.
  • "YOU" OR "YOUR" includes viewers and customers.

Rev. September 21, 2017

Limited Hardware Warranty

Subject to the Conditions and Exclusions below, and unless otherwise noted on the product description or the invoice, all ITO hardware comes with a limited, non-transferrable, ninety (90) day warranty from the date the original Customer purchases the product from ITO.

CONDITIONS

The following conditions apply to the limited hardware warranty:

  • Customers seeking to exercise their rights under this Limited Warranty must comply with the RMA Process.
  • The limited warranty is subject to the Terms and Conditions of this Website.
  • All wholesalers and resellers must contact their sales representative for available warranties as only end users are covered by this warranty (wholesalers and resellers are excluded).
  • ITO reserves the right to grant, on a case by case basis, written extensions or limitations on the warranty for certain types of gear. Please consult with your sales representative for a possible warranty extension.

EXCLUSIONS

This limited hardware warranty does not cover:

  • Software or data.
  • Products for which ITO has not received payment.
  • Problems that result from external causes such as accident, abuse, misuse, or problems with electrical power.
  • Abuse of any product or gear.
  • Any attempt to repair, modify, or alter the product or gear.
  • Usage that is not in accordance with product instructions.
  • Failure to follow the product instructions or failure to perform preventive maintenance.
  • Problems caused by using accessories, parts, or components not supplied by ITO.
  • Products with missing or altered serial numbers or product identification data.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). ITO'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO THIS WARRANTY AND IS FURTHER LIMITED BY THE TERMS AND CONDITIONS. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED OR IF THE PRODUCT IS EXCLUDED FROM THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED HARDWARE WARRANTY AND THE RMA PROCESS, OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN OUR TERMS AND CONDITIONS, WE HAVE DISCLAIMED ALL OTHER EXPRESS AND IMPLIED WARRANTIES.

THIS LIMITED WARRANTY IS LIMITED BY THE CONTENTS OF THE TERMS AND CONDITIONS AND MAY NOT APPLY TO PRODUCTS WHERE THIS WARRANTY HAS BEEN LIMITED OR EXCLUDED.

While ITO always works to provide the highest quality of new and used equipment, our Limited Warranty should allow you plenty of time to put the hardware into service.

Please contact your sales representative or email us with any questions or concerns.

Rev. September 21, 2017

Return Policy

All returns must comply with the Website Terms and Conditions, and this RMA process.

NON-WORKING/DEFECTIVE PRODUCT RETURNS.  All requests to return any product purchased from ITO must have prior approval by ITO and receive a Return Merchandise Authorization (RMA).   ITO will replace or refund orders, provided the following conditions are met:

  • Customer must notify their sales representative or send an email to the RMA department to obtain an RMA number.
  • Product is within the stated Limited Warranty period.
  • Product serial number is validated.
  • Detailed reason for the return is provided.
  • Product is returned in the same packaging condition in which it was originally received.
  • RMA number is listed on the return packing slip and/or shipping label.
  • Product complies with the additional terms of the RMA process.

ITO will accept responsibility for the cost of ground freight for the non-working/defective gear. In the event that ITO cannot replace the product in a timely fashion, a refund will be issued within thirty (30) days of the approved RMA date. If the product returned is found to be working a twenty-five percent (25%) restock fee will be applied, along with any additional freight that was incurred. Any RMA product received after fifteen (15) calendar days upon receipt of advanced replacement product will be subject to a twenty-five percent (25%) restock fee.

WORKING/NON-DEFECTIVE PRODUCT RETURNS.  All RMA requests are subject to ITO approval. If approved, ITO will issue a refund – less a 25% restock fee – on all working products provided that the product is returned within fifteen (15) days from the date the product/products are received and if the following conditions are met:

  • An RMA number has been issued.
  • Product is returned in the same packaging condition in which it was originally received and can be resold.
  • RMA number is listed on the return packing slip and/or shipping label.
  • Customer accepts responsibility of freight (both original and return).
  • Product complies with the additional terms of the RMA process.

Products that are manufacturer sealed may not be returnable, please contact your sales representative or send the RMA department an email to confirm eligibility.

  • Backup your data and do not send us personal information. The Terms and Conditions are applicable to all returns under the RMA Process, and you should review those terms carefully.
  • ITO shall be under no obligation to accept any return and shall have no further obligation to Customer, even if an RMA number has been issued, if the product has been, following receipt of product by the Customer who purchased the product directly from IT Outlet, Inc. or any designee for shipping:  mistreated, mishandled, improperly installed or configured, or subjected to abnormal physical or electrical stress, dust, environment, negligence, act of God or accident.
  • In no event shall IT Outlet, Inc.’s liability exceed the cost of repair or replacement of any defective product, or a refund of the purchase (whichever is less). ITO, at its sole discretion may choose to repair, replace, or refund the returned product. The RMA process is the sole and exclusive liability of ITO hereunder, and shall be the exclusive remedy for defective items. The RMA process is in lieu of all other warranties, expressed, implied or statutory including but not limited to the implied warranties of merchantability, fitness for a particular purpose.
  • Under the Terms and Conditions, we have disclaimed all other remedies and warranties.